Support Availability

Our customer support team is available during the following hours:

• Monday to Saturday
• 10:00 AM to 7:00 PM (IST)
• Sunday & Public Holidays: Limited Support

Contact Methods

You can contact our support team through the following channels:

• Email: [Your Email Address]
• Phone/WhatsApp: [Your Contact Number]
• Website Contact Form: Available on our website

Response Time

We aim to respond to all customer queries within:

• Email Support: 24–48 business hours
• WhatsApp/Phone Support: Within working hours
• Order Related Queries: Priority support within 24 hours

Response times may vary during festivals, sales, or high inquiry periods.

Support We Provide

We assist customers with:

• Order status & tracking
• Product information
• Shipping & delivery support
• Return & refund assistance
• Damaged or missing product issues
• Payment-related concerns
• Website or checkout issues

Customer Responsibilities

To help us resolve your issue quickly, please provide:

• Order Number
• Registered Name
• Contact Information
• Clear photos/videos (if product issue)
• Proper issue description

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 24 hours of delivery
• Share photos/videos for verification
• Our team will review and provide a suitable resolution

Support Limitations

We may not be able to assist in cases involving:

• Incorrect address provided by customer
• Delays caused by courier companies
• Issues reported after the allowed support period
• Misuse or physical damage caused after delivery

Customer Satisfaction

We value every customer and continuously work to improve our service quality. Your feedback helps us serve you better.